At Interview Performance, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services.
01
Who We Are
Interview Performance provides coaching services focused on interview preparation, CV development, and career progression support.
Coaching sessions are generally recorded for client use. These recordings are stored securely and only shared with the client.
For the purposes of data protection law, the data controller is:
Matthew Eastlake
Email: matteastlake@interviewperformance.co.uk
02
Information We Collect
We may collect and process the following data:
• Personal details: Name, email address, phone number
• Booking information: Appointment details, session notes
• Payment information: Billing details (processed securely via third-party providers)
• Usage data: Website activity (via cookies and analytics tools)
03
How We Use Your Information
We use your personal data to:
• Provide coaching services and respond to enquiries
• Schedule and manage appointments
• Improve our website and client experience
• Send relevant communications (with your consent)
• Meet legal and regulatory obligations
04
Lawful Basis for Processing
We process your data under the following lawful bases:
• Contract: To deliver services you request
• Consent: For marketing or optional communication
• Legitimate interests: To improve services and manage business operations
• Legal obligation: Where required by law
05
How We Store and Protect Your Data
Your data is stored securely and only accessed where necessary.
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
06
Sharing Your Data
We do not sell your personal data.
We may share your data with:
• Trusted service providers (e.g. payment processors, scheduling tools like Zoom or booking platforms)
• Legal or regulatory authorities where required
All third parties are required to handle your data securely.
07
Data Retention
We retain your data only as long as necessary to:
• Deliver services
• Maintain records for legal or tax purposes
• Resolve disputes
08
Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
To exercise these rights, contact us at: matteastlake@interviewperformance.co.uk
09
Cookies
Our website may use cookies to:
• Improve site performance
• Analyse visitor behaviour
You can control or disable cookies through your browser settings.
10
Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of those websites.
11
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
12
Contact
If you have any questions about this policy or how your data is handled, please contact:
Matthew Eastlake
Email: matteastlake@interviewperformance.co.uk
